Email performancepal.support@gmail.com with a clear subject line and a description of the issue. If the request concerns an account, write from the email associated with that account when possible. Do not email passwords, full medical records, payment information, or other unnecessary sensitive information.
You may request deletion of your PerformancePal account and associated app data. Deletion is permanent and may remove scores, settings, nutrition records, pantry and recipes, workouts, habits, water, journal entries, document-derived data, and other account information, subject to limited legal, security, backup, or suppression-record retention.
05
Apple Health and iPhone Permissions
Manage Apple Health access in the Health app or iOS Settings. Revoking permission stops future access but does not automatically delete information already stored in PerformancePal. Use account deletion or email support to request deletion of stored app data.
For widgets, notifications, camera, photos, barcode scanning, or Live Activities, review PerformancePal permissions in iOS Settings and make sure the app and iOS are up to date.
06
Food and Workout Troubleshooting
For food scan, barcode, or search issues, check camera access, lighting, focus, network connectivity, and the product label. Verify food and allergen information independently. For workout or Live Activity issues, confirm notifications and Live Activities are enabled and restart the session if needed.
PerformancePal is a wellness tool, not an emergency or medical service. Stop a workout and seek appropriate help if symptoms or safety concerns arise.
